Refund Policy

Refund Policy

Last updated: 21.09.2026

This Refund Policy applies to every purchase made through carsuspect.com, operated by FR Consulting SIA, Reg. No. 40203714088, Tallinas iela 95, Rīga, LV-1009, Latvia (VAT No. LV40203714088). It forms part of our Terms and Conditions.

1. Digital Service Delivered Immediately

Vehicle history reports are digital content delivered instantly. At checkout you ask us to start the service immediately and acknowledge that, once a report has been generated for you, the statutory right of withdrawal for that purchase is lost. A report that has been generated is therefore not refundable, except in the cases listed in Sections 2 and 3.

2. 14-Day Money-Back Guarantee

Every purchase is covered by our 14-Day Money-Back Guarantee. Within 14 days of the purchase we refund you in full on request if:

  • you have not generated any report (unused single report, unused report pack, or a subscription under which no report was generated), or
  • the report generated for your vehicle contains no information about that vehicle.

This guarantee covers the statutory 14-day right of withdrawal of consumers in the EU and EEA and goes beyond it.

3. Other Cases in Which We Refund

  • Technical failure on our side: you were charged but no report could be generated and we cannot deliver it.
  • Duplicate charge: the same order was paid more than once.
  • Unauthorised payment: confirmed fraudulent use of your payment method.
  • Discontinued plan: if we withdraw a subscription plan, we refund the unused part of the current billing period.

4. Subscriptions

  • A subscription starts with a trial and then renews automatically at the renewal price shown at signup, for each billing period, until you cancel. We send a reminder before the first full charge.
  • You can cancel at any time in your account or by email, without a reason and without a fee. Cancellation stops every future charge; you keep access until the end of the period already paid.
  • We do not issue partial or prorated refunds for the remainder of a billing period once a report has been generated in that period, unless required by law.
  • If you forgot to cancel and no report was generated in the billing period that was just charged, contact us within 14 days of the charge and we refund it.

5. What Is Not Refundable

  • A report that was delivered and contains information, but less than you hoped for. The amount of data differs per vehicle and per country, and we cannot create records that do not exist.
  • A report bought for the wrong VIN or for a VIN entered incorrectly.
  • Disagreement with data held by a third-party source (registries, insurers, auctions). We can request a correction on your behalf, but the record belongs to the source.
  • Report credits that have already been redeemed.

6. Report Credits

Unused report credits stay on your account and do not expire. They hold no cash value and are not exchangeable for money after the 14-day guarantee period. Credits are tied to the purchasing account and cannot be transferred.

7. Something Looks Wrong in Your Report

If you believe a report contains an error, email support@carsuspect.com with your order number and the VIN. We re-check the sources and, where a processing error on our side is confirmed, re-issue the report at no cost.

8. How to Request a Refund

Email support@carsuspect.com with your order number, the email address used for the purchase and a short description of the problem. We answer every request and refund approved amounts to the original payment method within 14 days; banks usually show the credit within 5 to 10 business days.

9. Contact

FR Consulting SIA
Reg. No. 40203714088, VAT No. LV40203714088
Tallinas iela 95, Rīga, LV-1009, Latvia
Email: support@carsuspect.com
Website: https://www.carsuspect.com/